Corona Virus Pandemic (Covid-19) Update

Nothing is more important to us at Pagan & McQuade than the health and safety of our patients, and that of our team. 

In response to the overwhelming need to try to prevent the spread of Covid-19, we are taking stringent measures to help protect our community. By all indications we are in this for the long haul and getting back to ‘normal’ may take several months. It is important that you continue to receive excellent eye care and so we have put the following plan in place.

In General:

  • We are closely monitoring the health of our staff. This includes regular temperature checks and monitoring colleagues for symptoms of corona virus, including a new continuous cough. 
  • We ask patients exhibiting these same symptoms not to attend the practice. The up-to-date advice from the National Health Service is available at www.nhs.uk/conditions/coronavirus-covid-19/ . 

Visiting Our Practice:

This optical practice is open for essential and urgent care only.

We can help if:

  • Your vision has suddenly changed or become blurry.
  • You have a painful or red eye.
  • You have been advised to attend this practice by NHS 111 or another healthcare professional for urgent care.
  • You have broken or lost your glasses and need a replacement pair to function.
  • You have a problem with your contact lenses.
  • Please contact us so we can assess how best to meet your needs.
  • Contact lens supply for existing patients will be done by post.
  • If you have glasses on order we will also be able to post these to you.
  • If you are worried about your eyes please phone us to discuss this. We may be able to answer your queries over the phone or video without you needing to come to us.
  • All collections and appointments will be assigned their own time slots so that individual patients are cared for one at a time. Please be sure to make your time slot since we will not be able to serve you if we have moved on to the next collection or appointment and we will need to re-arrange.
  • All staff will keep a social distance of at least two metres. All handles and surfaces will be disinfected and cleaned after each visit.  Hand sanitizer will be made available to all patients.
  • All frames have been disinfected. Once a frame has been tried on by a patient, we will set them aside and disinfect them before the next patient’s collection or appointment. 

Your Examination:

  • Our optometrist, Tony Sanders, will conduct any necessary examinations within the strict guidelines from the College of Optometrists and maintain social distancing where at all possible. Hand sanitizer is available for the use of both the patient and Tony.
  • After each appointment our optical assistants will disinfect all equipment. 

Home Visits:

  • For those patients who are uncomfortable visiting us at our practice, and for those social distancing or self-isolating, we will also be providing a spectacle delivery service. 
  • These can be organised by calling us on our main number. As you can appreciate, this service will not be provided to patients showing symptoms or who are in poor health. 
  • Some types of consultations and contact lens aftercare checks can be done over the phone. Please contact us for further details.

Call us on 01429 272456 if you have any concerns, questions or feedback, but please rest assured you are in safe hands.

Finally, our hearts and thoughts go out to those who have been affected and we extend our gratitude to our friends and colleagues in the NHS, to those in our emergency services, those in social care, those in essential roles and everybody on the front line working to contain this virus and protect us.

Stay safe

Joanna Thomas and Tony Saunders

Directors